Support
User guides, account and integrity help, billing, and a way to reach a person. Send us a message below — choose Support for an account or product issue, Sales for pricing or buying for a team, or Info for general questions (routed to info@autilogix.com). We respond within one business day.
User guides
Step-by-step walkthroughs with screenshots for getting started and using each live product.
Account & integrity help
If your account was suspended by the integrity monitor
Some assessment sessions are integrity-monitored. Two terminal violations in the same calendar day suspend the account from every Autilogix product. The suspension is on the account, not the device, and it does not cancel an active subscription.
To request a review and have the suspension cleared:
- Use the message form at the top of this page and choose category Support.
- Include the date and time shown on your suspension screen and the account email.
- Briefly describe what happened — e.g. a child or pet entered the room, a notification appeared, or a network blip.
- An admin reviews each case individually and clears the suspension when the evidence supports it.
To cancel billing on a suspended account, say so in the same message — billing is handled separately from the integrity review.
FAQ
Answers to the questions we get most often. If yours isn’t here, the form at the top of this page reaches the right team.
What is Autilogix?
Autilogix is a platform of products built on one cognitive performance engine. Each product applies the same engine to a different domain — cognitive analysis, decision-making, cognitive baseline, communication, and more.
Which products are available today?
Arbitir and Duologue are live and accepting signups today. Every other product is on the roadmap — see /products for status on each.
How do I sign up?
Visit /products, choose a live product, and follow the Start path. The Arbitir free tier needs no credit card. Step-by-step screenshots are in the How to sign up guide above.
How do I log in?
Use the Sign in link in the top navigation of any product, or go to app.autilogix.com. Sign in with the email you registered. If you can't get in, use the form above (category: Support).
What is the integrity monitor, and why is my camera on?
Some assessment sessions are integrity-monitored: your camera turns on for the session and the page watches for tab-switching, developer tools, copy/paste, and patterns that suggest outside help. This keeps the result an honest reflection of your own thinking so the training is aimed at your real patterns. You acknowledge the policy before each session.
My account was suspended by the integrity monitor — how do I get it back?
Two terminal violations in the same calendar day suspend the account from every product. To dispute it, use the form above (category: Support) and include the date and time shown on your suspension screen plus a short description of what happened. An admin reviews each case individually and clears the suspension when the evidence supports it. Note: billing on a suspended account must be cancelled separately through Support — the suspension itself does not cancel a subscription.
Billing, subscriptions, and the customer portal
Manage your subscription — upgrade, downgrade, cancel, update payment method, download invoices — from the customer portal inside your account dashboard after signing in. For billing questions the portal cannot resolve, use the form above (category: Support) or write to billing@autilogix.com.
How is my data used?
Submitted text is processed to produce your result, then stored for the period documented in our Privacy Policy. We do not sell or share your data, and we do not train third-party models on your content. See /legal/privacy for the full data lifecycle.
I'm reporting a DMCA / copyright violation
Send DMCA takedown notices to legal@autilogix.com with the URL of the allegedly infringing content, a description of the original work, and your contact information. We process valid notices within five business days. The DMCA Designated Agent registration is on file with the U.S. Copyright Office.
I think Autilogix made a mistake on my analysis
Use the form above (category: Support) with the artifact ID (visible at the top of every report) and a brief description of what looks wrong. We log every reported error against the engine version that produced it so we can verify reproducibility and ship a fix.
Accessibility issues
If any page or product surface is unusable with your assistive technology, contact accessibility@autilogix.com with a description of the barrier. Accessibility defects are treated as P1 bugs. See /legal/accessibility for the full statement.
Enterprise, compliance, partnerships, and press
Enterprise compliance certifications (HIPAA / SOC 2 / FERPA) are in progress. For enterprise, compliance, partnership, or press inquiries, use the form above (category: Sales or Info) or route enterprise specifically through /enterprise.